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How Does Facebook Know Which Stories to Show?

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I’ve been playing around with the Facebook boost and really loved it – initially.  Now I’ve noticed without the boost, my views are lagging on my Got Clicks page on Facebook.  Why??  Here’s my video of using Boost:

I did some digging around and connected to Facebook for Business which has some great content for those of us wanting to know the Holy Grail of Facebook Algorithms.  Here are some great pointers that we know instinctively, but also, there are some new algorithms Facebook has just trotted out:

Content:
Whenever someone “hides” your comments from their newsfeed, it’s a ding against your page and will lower your ranking for Facebook.  Your content will either appear lower down on the newsfeed or not at all.  So, to avoid this penalty, follow these tips:

– Make your posts timely and relevant
– Build credibility and trust with your audience
– Ask yourself, “Would people share this with their friends or recommend it to others?”
Think about, “Would my audience want to see this in their News Feeds?”

How Does News Feed know which stories to show?
By letting people decide who and what to connect w/ and by listening to feedback. When a user “likes” something, that tells the newsfeed they want to see more of it. When it’s hidden, of course it tells newsfeed to display less in the future.

How Does the News Feed Algorithm respond to signals from you?                                                                                                                                 Facebook responds by the actions of you and your followers:                                                                                                                                                           – How often you interact w/ a friend, page or public figure                                                                                                                                                                 – The number of likes, shares and comments a ost receives from the world at large, as well as your friends
– How much you’ve interacted w/ this type of post in the past
– Whether you and others are hiding or reporting a given post.

There are also some new features on Facebook that will change the playing field a bit:  Story Bumping and Last Actor:

Story Bumping –
Allows engaging posts you haven’t seen to be bumped up to the top of News Feed later in the day.  There’s more on this in Justin Lafferty’s article that I’ve picked the highlights from below:

Lars Backstrom, Facebook’s Engineering Manager for News Feed Ranking, discussed Story Bumping with reporters:

What can we do to make it so people aren’t missing these important stories? Maybe the position 1 and position 2 stories were a little bit better, but that story that was just below the fold, we really would’ve preferred to see that rather than (another story) … which just happened to be the newest thing. So we had this idea, “Let’s change the model slightly.” Before, I said, whenever you come to feed, we’re going to take all the stories that are new since your last visit and put those at the top. Let’s just tweak that a little bit, and instead of taking all the new stories, we’ll take all the stories that are new to you.

Last Actor –
Takes the last 50 engagements a user has performed and gives those users a slight bump up in News Feed ranking.

I’m bummed that my Facebook page isn’t getting as many eyeballs as before I used the Boost, however, I recognize Facebook needs to make a buck as we all do.  Content is King, however, dollars may speak a bit louder…

Facebook: It’s More Than Toast – 5 Conversation Starters for Business

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Mark Johnson Show WDEV with Sarah Spencer of Got Clicks
Sarah Spencer of Got Clicks and Mark Johnson, WDEV

Last week, I was on the Mark Johnson Show talking about internet marketing and of course, the typical questions came up: why do I care about a picture of somebody’s toast?  A lot of people don’t “get” Facebook; what does her toast have to do with me selling my stuff?  Every good sales pro knows:  people buy people.  They buy the storyteller, toast and all.  Facebook is all about storytelling.  Blogging is about elaborating on the story.  You sell when your story’s compelling enough to convince your customer that you’re The One.

So you don’t think Facebook fits in your business model?  Maybe it doesn’t – not every personality works for Facebook.  Many balk at the idea of having to set-up a personal page in order to start your Facebook business page.  For that client, LinkedIn may make more sense.  For clients who don’t have a lot to say, a Twitter account may work better.  Yes, take your comfort level into account, but more importantly, find out where your customers hang out.  When you can envision your customers, you’ll have a much better chance of reaching them and making it easy for them to buy from you.

Facebook Conversation Starters:

Here are 5 Tips to help you start a conversation on Facebook:

  • Like Your Clients – If you’re not following your clients on Facebook, why not?  If you’re a B-to-B business, “like” their business pages.  If you’re B-to-C, your business page cannot follow an individual, however, give them a reason to like your page.
  • Offer Incentives – I offer $10 off my Got Clicks Tweak consultations for clients who “like” my page.  Thank those who take advantage of it.
  • Comment on Client Pages – Facebook is not all about you – once you “like” client pages with your own page, go ahead and comment on their feeds.  Ask questions that will help them get clients.
  • Share  –  It doesn’t hurt to share your client’s page with your Facebook fans.  Chances are, they’ll appreciate it so much, they’ll be more than happy to reciprocate.
  • Contests – I created a contest landing page that I change out on my Facebook page.  Here’s a video to show you how to do it:

R.I.P. Google Keyword Tool

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One certainty in Internet Marketing – change is inevitable.  I had done a webinar a few months ago called, “Niche not Noise” and turned it into a free e-book and video to show people how to brainstorm new business ideas and hone in on keywords to trigger a search for customers to find you.  Recently, I learned the Google Keyword Tool was no longer available, except if you setup Google Adwords.  I’ve created a video tutorial on using the new Keyword Planner which you can watch in this little 5-min ditty below:

A tool I mention in this post is Market Samurai. I find it gives me A LOT more information than the Google Keyword tool ever did. I loved it so much, I signed up as an affiliate to share it with others who struggle with finding the right keywords. There’s a free trial you can sign up for HERE. I highly recommend this tool.

Please let me know of any tools you use out there so that I can pass it along to others.

In-Depth Content – An Excuse for Verbal Diarrhea?

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Is your Evergreen Content quality or just noise?
Is your Evergreen Content quality or just noise?

Have you ever endured a department head meeting monopolized by that one person who speaks for 20 minutes without saying much of anything?  That’s my concern with the latest In-Depth Content craze.  It’s original intent was to be a warehouse for white papers.  However, seeing the Twitter #indepthcontent hashtag bandied about shows some marketers are mistaking crap for content.  “How to write #indepth content that Google Loves” boasts one early adopter.  What about what you love?  What your readers love?  Yes, if it takes 900, 2000, 60k or 100k worth of words to say it, by all means, do it -but don’t write for the sake of writing what Google loves, write with a clear purpose in mind.

  • Write with Purpose:  What idea are you trying to get across?   Do you have a different point of view that’s interesting?
  • Write in Service:  Are you writing to solve a problem or are you writing for Google? The key to great content is knowing who you’re writing to and why you’re writing in the first place.
  • Write for Engagement:  Does your topic encourage conversation?
  • Write Strategically – Who are you talking to?  Are you sharing your writing with those who care?  Are you writing to those who need to hear your message?

Honing in on who you’re talking to makes the writing flow.  Writing in service comes from the heart – there is no better content than articles written from a place of service.  Writing for engagement is the art of the storyteller.  If  you’re stumped on how to make your content engaging,  go to your local diner sometime and just listen.  You’ll spot ’em a mile away; they have the whole lunch counter enthralled with a story that’s just as juicy as today’s bacon and cheeseburger.  It’s a story worth repeating to your family at home, at the water cooler at work, only now LinkedIn is the watercooler, Facebook’s your family at home.  Knowing who will be interested in your story is the basis of smart, strategic marketing.  If you need help figuring out your messaging, I’d love to work with you.

Afraid You’ll Tank Your Business? Read This…

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I just watched another business shuttered that I had built a website for a few months ago.  I remember asking her, “Do you have a customer base for this?”  “Oh yeah, lots of my friends are on board with it.”  Well, it’s great to have the support of your friends and family, but what about finding customers who need you?
Do you know why 90% of new businesses fail within the first 3 years? Because they didn’t do the most important step to starting a business online sensibly and affordably:
They didn’t research to see if their new business would have any customers.
Surprised?  Me too.  Just because you’re passionate about it doesn’t mean everybody else is.  Sure, it’s important to love what you do, but make sure people need what you do.
Ethically, I could no longer take people’s money to build websites for them that I knew had a high risk of failing.  So, I got busy working on a system that would help new and seasoned entrepreneurs  research an idea before ever spending a nickel on a website or marketing plan.  I put together “Niche not Noise” so that you can avoid that costly mistake.  You’ll learn:
  • The most strategic step in effective marketing that most businesses neglect
  • The 7-7-7 Principal – Learn how to turn your passion into profit.
  • Useful tools to research your business idea to see the number of potential customers searching for your particular product or service.
  • How your audience finds you.
  • How to create your USP (Unique Selling Point)
  • 8 Must-have tools to discover your special niche- and how to use those tools.

– BONUS:  Marketing Budget ROI Worksheet

The Marketing Budget ROI worksheet is really helpful.  I use it with new clients to figure out how much to spend for each new customer you bring in for your product or service.  You can find that in the back of the e-book.  This is all free – it’s a recording of a webinar I did on this topic a few months ago coupled with a 20-page excerpt from my book, “Niche not Noise.”  I just brought out the meat-and-potatoes so it’s a useful working document for you.  The upcoming book will be filled with interviews from clients and others who have successfully created and marketed a niche business.  I’m really excited about what I’ve learned so far and I wanted to get this in your hands as soon as I could so that more people can be enjoying their business instead of closing it down.

Are you ready?  I can’t wait for you to get started.  This is the most important step to business success.  Please set aside an hour to watch the video, review the e-book and take plenty of notes.  Believe me, one hour of your time is worth the investment; especially when you could save yourself from wasting thousands of dollars on a business that has no client base.

Don’t let me keep you – GO GET STARTED!

 Link to your copy of Niche Not Noise HERE

QR Codes – Do They Work?

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QR Codes – Yay or Nay?

I was reading Kent Lewis’ post on QR codes and other marketing strategies and I had to pause for a bit when he said “QR codes require too many steps and rarely solve a problem uniquely.”  Really?  I downloaded Scan on my IPhone and used it at Olive Garden just like a camera – click on Scan, focus the image on my Iphone and voila – I’m entered to win a trip to Italy.  Like anything else, it depends upon how you’re using the code.

I was walking around a Vermont downtown and saw a modest storefront with a QR sticker in the window.  He  sold antiques and his shop was only open 3 days a week. For grins, I whipped out my IPhone and scanned his QR sticker.  It took me to his Facebook page talking about auctions he was attending, pieces he had for sale and his hours.  He had excellent engagement – offering to have customers “pm”(private message)  him for a piece he’d just bought at the auction.  He had no website, only a storefront, a sticker and a Facebook page.  It got customers into the habit of visiting his Facebook page and checking out his latest finds so they could get in the store to get the best deal.  He told a story.  He got customers engaged.  He had antique furniture.  He had the recipe for success:  Content.  Relevance.  Engagement.  All without a website.

QR Codes are Dead!  Really?

Forbes highlighted an article on  a company called “Scan” which is the easy app I downloaded onto my IPhone.  The quote that stuck out in my mind from the article was “It wasn’t about being the first, it was about being there at the right time in the right way.” Exactly.  Right time, right place and making it easy for customers to buy from you.  Walking by that store front after hours and scanning the code gave me live action to the storekeeper, what he specializes in, furnishings I might like for my own home and a way to contact him if I saw something I liked.  Think about that for a minute – how easy would it be to put a QR code up about your product or service in a high traffic, RELEVANT area for potential customers?  (Dilapidated downtowns, are you paying attention?)  The brick and mortar store has taken a serious hit – is the QR code a way to breathe new life and new customers into your storefront?  How else could you use a QR code?  Web Help U.S. put a QR code on his business card and offers a special for those savvy enough to scan the card and get his discount.

There are many ways you can incorporate these ideas into your own marketing strategy.  Like anything else, making it easy for customers to buy from you is tantamount to having success in your business.  Bravo to Scan – I hope they can override the negative PR QR codes have received as of late.  25 million downloads tells me they’re well on their way.

Fell Off Page 1 on Google? Here’s Some Help with Penguin

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Were you on the first page of Google last year and suddenly fell off in January?  Your website may be one of the casualties of the Google Penguin algorithm. The rumor mill’s rumbling that another Penguin update may be on the horizon.  Others feel it’s a constant likened to the Panda updates that happen monthly.  One of the best explanations of the Google Penguin penalties was done by Noble Samurai in their Beat the Penguin checklist.  They do a beautiful job explaining the Penguin update, what it is and what it’s trying to achieve.

What Do Links Have to Do with Penguin?

A link is a url directing readers/customers back to your desired website.  Before Penguin, many internet businesses used back-links (links going back to your website) to help with ranking in the search engines.  It used to be the more relevant links you had going back to your website, the higher Google would rank you.  Soon, link farms were developed selling links to different websites.  People went crazy with it and started linking to irrelevant sites – a big no-no for internet marketing.

Link building
As Noble Samurai points out, there were several ways businesses built link strategies:  Guest blogging, commenting on other people’s blogs, press releases and building squidoo lenses and hub pages.

Over time, the links would increase and often your page would rank higher.  NOW… you need to be very careful about the links you build and how they impact your ranking.   The nature of your link network can actually damage your rankings.

Link patterns that can harm you:

There are 3 kinds of links that the Penguin update focuses on:
1) Brand Links – These are links that mention your website url, product name or company name in link anchor text.

2) Target Links – these links are specific keyword phrases you’re trying to target in search engines. (Using the example in Noble Samurai’s awesome video, a press release using your keyword phrase “learn to play chess.”)

3) Generic Links – These don’t specify a website, it’s just a generic term such as: “Click here to read some tips on playing chess.”

Too many target links can cause your site to be kicked out completely.  The ratio that’s being kicked around the marketplace is  if it’s over 50%  target links, put a fork in you – you’re done; you ‘ll be hit by penguin.

Target links less than 30% – you’re okay.

Yes, change stinks – I agree.  Quite frankly, I won’t go so far as to say ALL links are BAD – however, I believe the ratios are what you need to pay attention to.  Just like the battle that rages about keywords – some camps are saying they’re not relevant anymore.  My opinion is if they weren’t relevant, why would Google Adwords’ bid price be based upon the keywords, quality score and page relevance?  How would customers find “Annie Sloan Chalk Paint” in your shopping cart without typing in the right keywords?  Oh, yeah… that’s another blog post I feel coming on…

The WORST thing you could do is start deleting your blogs or walking away from your online business altogether.  The BEST thing you can do is take a deep breath, review your strategies and look at what you need to change.  You can’t do the dishes if you can’t see the dirt.  If you need help walking through all of this, I’m happy to step you through it with the Got Clicks Tweak.    I’m a good dish washer.

Social Media: The New Customer Service Center?

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I have been a loyal Vonage customer for almost 9 years and decided with the increased use of my cell phone, I no longer needed my land line or my toll-free number – everybody calls my cell.  So, last month, I called to cancel.  I looked on the website to cancel, but they want you to call.  At first, I thought it was quaint – now, I see it for the colossal pain it really is.  Isn’t that funny?  5 years ago, we were demanding to have customer service over the phone.  Now?  Please leave a web cancellation page and my confirmation number.

They started charging my bank card (which I had already canceled out) and sending me emails that I owed $44.18 which I ignored because I thought maybe their system hadn’t caught up.  So I called them again today.  “Anthony” pleasantly took my call, announcing he was my Account Manager and could grant me any wish – including lowering my monthly rate.

“No thanks, just need to disconnect.  I had called last month, but I guess it didn’t take.”  This went on for 40 minutes (I’ll spare you the details.)   I asked to escalate the ticket only to be told “all of our calls are recorded.  We have no record of you calling.”  Really?  9 years of loyalty reduced to no record of me calling?  PLEASE give me a landing page…

So I took the only recourse I know as an internet marketer; I took my plight to my friends on Facebook.  I commented on Vonage’s page.  Within MINUTES, I received an email from Vonage asking for details and they’ll see what they can do to fix it within 24 hours.  Wouldn’t that be great if they waive it?  Wouldn’t it have been better if the all-powerful Account Executive Anthony had just waived it over the phone?  Especially after seeing they had tried to charge my card more than once and their efforts were declined?  Especially after having had me as a customer for 9 years with no record of a late payment?  Really?  Is $44.18 worth having negative banter on Facebook about Vonage?

So now corporations are taking a good hard look at Social media.  There are products out there like Radian 6 which allow you to monitor customer comments – the good, bad and ugly.  They allow people like Jennifer from Vonage to respond within minutes of my complaint and escalate it far faster than a call or email through the traditional company channels.  And it’s paying off.  If corporations want to be seen as humans, they’d better start acting like them.  That means responding with care, concern, and most importantly, solutions.  “I’m sorry that happened to you.  Let me take a look at what’s going on and I’ll be in touch within 24 hours.”  Not: “We record all our calls and see no record of your disconnect.   No, we don’t really care that you were with us for 9 years.  I’ll leave you on hold for 40 minutes to escalate your ticket while, in all actuality, I’m snagging a Coke out of the vending machine.”

Jennifer from Vonage responded publicly on their page.  She emailed me promptly.  She did what she promised she would do.  Social media matters – now more than ever.  Now, let’s step back.  If Jennifer goes forward and waives the $44.18, wouldn’t that make Vonage look like a hero?  Okay, now I can hear Vonage saying “if we do it for one person, we need to do it for everyone.”  Then change your policies, Vonage.  Make it easy for me to buy from you and easy for me to praise you and easy for me to cancel my service.  And give Jennifer a raise.

Yes, breaking up is hard to do – especially in public.

UPDATE:  I received a call and an email late yesterday afternoon waiving the $44.18 charge.  Vonage apologized for the hold-up and thanked me for my loyalty.  Thanks, Vonage, that’s the company I remember you being.

There is power in social media – pay attention Corporate America and beyond.

Backlink Backlash with Google’s Disavow Link Tool

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The clarion call sounded over the weekend as SEO marketers took to their clients’ websites to feverishly tear down link builders off websites.  Back in April, Penguin waddled its way onto the SEO landscape penalizing websites for poor quality links.  Many websites found it almost impossible to recover from these link-based penalties.  This past Wednesday, (Oct.17th), Google announced the much anticipated “Disavow Links” tool in Google Webmaster Tools.

The good news?  The tool gives webmasters the ability to tell Google to “ignore” specific links and domains from poor quality link sources.  So if you got slammed by Penguin, this is the tool for you.  It essentially deletes the poor quality links that are harming your website.

The bad news?  By giving webmasters the ability to report bad links, this tool could be harmful to sites that make it too easy to get a link back to your site.  Old school backlink sources have been:

  • Forums
  • Blog Comments
  • Article Directories
  • Press Releases
  • Website Directories
  • Social Bookmarking Accounts

The worry on the street is the possibility that a penalized domain may also penalize any other sites that it links out to.  Noble Samurai’s Eugene Ware blogged about the disavow tool and what to do about it over the weekend – great article and worth a look.

I also checked out The Search Agency’s webinar, Ghosts of SEO Past – Grant did a great job spelling out what’s out and what’s in for search engine marketing.

What’s Out?

Grant’s webinar had some great information on what’s on the way out:

1) Stuffing:
Keyword stuffing is where you stick keywords into your meta tags or the content itself for the sake of putting the keyword into your content.  Now, keywords have their place, however, stuffing a keyword that has a high volume of clicks,  (let’s say the word “sex” ) when you’re selling flat irons (unless they’re very sexy flat irons…) is not the best tactic.  Remember, your keywords need to be relevant to the content (“Sunbeam flat irons”)

2) Spinning:

Spinning is replacing 1 word in text (ie burlington real estate,colchester real estate) and keeping all the rest of the content identical.  Make sure all of your pages contain unique, relevant content.

3) Redundant Content Creation
Using a keyword URL Target with redundancy is a no-no:
home rentals http://www.client.com/home rentals.html
homes for rent http://www.client.com/homeforrent.html

4) Paid Linking – It’s the new ‘Just Say No.’ Just don’t do it.

5) Bad linking: If you do too much internal linking, if it looks spammy, and you’ve over-optimized your site, you get dinged in rankings.

So What DOES Work?

Google’s getting very savvy when it comes to social media.  In fact, I’m starting to see the term “engagement” bandied about quite a bit.  So let’s take a look at what will work:

1)  Relevancy

This has been Google’s mantra since the beginning.  Does your page title match your metadescription?  Does it match the content on the page?  Will I find what I’m looking for when I click on your page?

2)  Content

Content is king.  It’s not redundant, cheesy, or peppered with useless keywords.  It’s relevant, engaging, inspiring, useful, entertaining.

3)  Engagement

This is what’s new in the SEO “babble.” (although it’s as old as time and should be on top of the list:)  Engagement.  “BUY NOW” “WATCH” “LEARN MORE” are the buzz words.  Engaging your clients to take an action is core to selling online.  Google’s watching how you engage, not just with lead capture, but also with social media.  Are you asking for a call to action from Facebook to click on a page to learn more?  More importantly, are OTHERS asking for the engagement?  Is it viral?

4)  Results

How can you know if it worked if you don’t even bother to measure the result?  Having Google Analytics on your website is paramount to knowing whether your clients are getting your message, if your website is helping you in reaching your goal.  Are you engaging clients or is your bounce rate off the charts?  If you can’t make heads or tails out of your Google Analytics, look me up and I’ll be happy to walk you through the reports you need to review to see how your website’s performing.

What to Do?

If you’ve given great content, if your page titles and meta descriptions clearly describe what I’ll find on your page, great!  Give yourself a biscuit.  If you’re having trouble with ranking, need to understand how to orchestrate your internet marketing better, I’m happy to help you out with a Got Clicks Tweak.

Ready, Willing and ABEL…

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Abel and Lovely T-Shirt Project for Breast Cancer AwarenessI don’t usually do much on August 15th.  I keep to myself.  I brood.  I remember – (or try to remember stuff…)  My mother died 27 years ago today of breast cancer.  I gave the eulogy at her funeral and it was the hardest thing I have ever done in my life.  I haven’t been back in that room until a couple of months ago when I delivered a remembrance of a dear friend from my radio days who met me – 27 years ago when I was mourning the recent loss of my mother. Funny how life circles, isn’t it?

I have been asked to volunteer for numerous cancer events throughout my radio career, and I always did them – happily.  Yet I did them from a safe distance wearing the cloak of my radio persona and guarding the young woman who mourns the fact her mother never saw her daughter walk down the aisle, never saw her grandson, never saw her daughter become a powerful mover and shaker in her own right.

I never liked when people would say “your mother lost the good fight.”  “Too bad she lost her battle to cancer – so young.” I never saw it as a ‘battle’ of any sort – I saw it as a cruel disease brought on by not speaking your truth.  So sometimes the rhetoric of the October Breast Cancer Awareness month was lost on me.  Not that I didn’t want to help in some way – that I always was up for.  But I resented “losing” anything – especially my mother.  I played the commercials, showed up to the events, but never really let my heart get involved.  Until now.

I met Kristin Baker at a seminar I was teaching on “Facebooking for Bucks.”  She asked great questions and when I asked about her company, she said “I own Abel and Lovely – it’s about a lifestyle; an attitude.  We’re doing the T-Shirt Project to help the Vermont Cancer Center.”  The cynical marketer in me kicked in and I thought:  Yet another company marketing cancer.  Then I saw the photographs.  Then I felt the energy from Kristin and it all made such perfect sense.  The message is simple:  I AM Abel and Lovely.  Period.  There was no battle to be won, no pity, no pious venture.  This shirt was worn by women with grit – a steely ‘I will not go quietly’ quality that I just found so incredibly appealing.  So I paid my $20 last week and waited for my shirt to come in the mail.  I unwrapped it last night with the simple white tissue paper and a “Thank You” sticker placed carefully in the center.  I put it on, scanned my image.  And I cried.

Kristin’s mission, like her company, is simple:  She’s inviting as many Abel and Lovely women (and men, for that matter ) to don this simple T-Shirt, stand locked arm-in-arm October 6th on Burlington’s waterfront and capture the essence of the moment in a snapshot.  Pretty cool, eh?  A portion of the proceeds benefit the Vermont Cancer Center and Kristin assures me the T-Shirts are organic, Vermont-made and Vermont loved.

So as long as I am ‘abel,’ I will tell as many people as I can about my friend, Kristin, about her company, Abel and Lovely, and about my mother who did not lose a battle, but instead, through the way she lived, instilled in me a fierce independence that I hope I pass on to her grandson.

If you’d like to join me Oct. 6th on the Burlington Waterfront, it’s pretty easy:  Buy your shirt here, and show up around 9am in front of ECHO.  Oh yeah, and wear your shirt!  My buddy, Sandy, from Brown and Jenkins Coffee will be serving a free cup of coffee to those who show their Abel and Lovely shirts.

Cheers to all the Abel and Lovely people who have entered into my life.  I wear this t-shirt proudly in your memory, Mom.  Love you.